Frequently Asked Questions

Agile Scaling Experts’ Guarantee

Our student success rate in the certification exams across the board is 98%!

We are very proud of this industry-leading status, and are confident that you will also pass on your first attempt. Our instructors have over 40 years’ of experience they bring to the classroom, giving you the optimal chances for success.

We’re so sure you’ll pass the exam, that we guarantee it and will pay for your FIRST retake:

Your instructor will walk you through the steps needed to take advantage of the guarantee pass policy The recommended process for taking the Exam is to first study according to the trainers instructions given at the end of class ( The Study Steps ), then take the Sample Exam on the Scaled Agile site. You can take the Sample Exam as many times as you like. We require you do so, until you get 100% on the Sample Exam before taking the final exam. You must take a screenshot of your 100% passing score to send to your instructor incase you fail the exam on the first attempt.

This is because the Sample Exam, although structured much like the actual exam, is in fact easier.

If after getting a 100% on the Sample Exam, you are unable to pass the actual Exam on your first attempt, simple inform us by sending us a screenshot of your (1) Sample Test Score of 100%, (2) Your completed self study guide ( detailed at the end of the training by your instructor ) and your (3) Final Exam Results page, as we’ll refund you the cost of the re-take fee so you can immediately re-take the exam.

* This offer is only valid for one retake given the student has met the requirements. The instructor at their discretion can wave this offer based on the students engagement and performance throughout the class.

*This offer is not valid for students who miss more than 90 minutes of class combined throughout the 2 day trainings.

Which Certification Do You Get For Each Class?

Each of the classes delivered by Agile Scaling Experts gives you the opportunity to get a SAFEe® Certification which is an industry standard, recognized internationally, and highly sought-after by the Fortune 500:

Leading SAFe - Certified SAFe® Agilist (SA)

Scrum Master - Certified SAFe® Scrum Master (SSM)

DevOps - Certified SAFe® DevOps Practitioner (SDP)

Product Owner/Product Manager - SAFe® Product Owner/Product Manager (POPM)

Certification with Agile Scaling Experts is the best way to differentiate yourself and take your career to the next level.

Can I get PDUs or SEUs with a Scaled Agile Certification?


If you want Professional Development Units (PDUs) for your PMI PMP, PgMP, or PMI-ACP, or Scrum Education Units (SEUs) for Scrum Alliance (Category C.1), you've come to the right place. Our Certification Classes are all eligible for PDUs/SEUs. You can determine how many by visiting the specific class page.

Which class is best for me?

Leading SAFe®

For leaders of a Lean-Agile change initiative to develop a Lean-Agile Mindset and apply the principles and practices of the Scaled Agile Framework® (SAFe®) to support Agile Teams, programs, and Program Portfolio Management. Coordinate and lead a Lean-Agile transformation at enterprise scale.

The following individuals will benefit from this course:

  • Executives and Leaders, Managers, Directors, CIOs, and VPs
  • Development, QA, and Infrastructure Management
  • Program and Project Managers
  • Product and Product Line Management
  • Portfolio Managers, PMO, and Process Leads
  • Enterprise, System, and Solution Architects

SAFe® Scrum Master

For Scrum Masters learning about their role in a SAFe enterprise context. Learn to facilitate Team and Program Level events for successful program execution, explore Scrum in the context of the entire enterprise, and become a servant leader and coach. SAFe Scrum Masters help Agile Teams to deliver the maximum business value that is achievable through SAFe.

The following individuals will benefit from this course:

  • New Scrum Masters who need to perform the role
  • Existing Scrum Masters who would like to understand their role in the context of a SAFe enterprise
  • Team Leads who want to understand the Scrum Master role
  • SAFe Release Train Engineers who want to coach Scrum Masters on their role

SAFe® Product Owner / Product Manager

For Product Management Office (PMO) professionals to apply Lean-Agile values and principles and economic prioritization, and develop skills writing epics, Capabilities, Features, and user stories within the context of SAFe. SAFe PO/PMs enable product development flow, drive program execution, and operate in the enterprise to drive the continuous delivery of value.

The following individuals will benefit from this course:

  • Product Managers, Product Line Managers, Product Owners, Business Owners, and Business Analysts
  • Solution Managers, Portfolio Managers, Program Managers, PMO personnel, and Process Leads
  • Enterprise, Solution, and System Architects

SAFe® DevOps

SAFe DevOps provides a comprehensive overview for understanding the DevOps competencies needed to accelerate time-to-market by improving the flow of value through the Continuous Delivery Pipeline.

The following will benefit from this course:

  • All members of an Agile Release Train
  • Development Managers, Engineering Managers
  • Configuration Managers, Release Managers
  • Development Leads, Developers, UI/UX Developers
  • Infrastructure Architects, System Architects
  • Product Managers, Product Owners
  • System Administrators, DBAs, InfoSec
  • QA Managers, Testers
  • Release Train Engineers, Scrum Masters

What about cancellations or refunds?

We understand that sometimes conditions change and it may be necessary to drop out of a class. We do prefer that you allow us to reschedule you to another class if at all possible; however, if you must cancel we ask that you keep the following in mind:

We want you to have the best educational experience possible, and so we schedule the best instructors available. If you have to cancel, please notify us immediately. Refunds are available as follows:

  • 16 or more business days prior to the class (3 weeks), a full refund minus the 2.9 transaction fee. 
  • 10-15 business days prior to the class (2-3 weeks), no refund, but you can reschedule to another class within a year of the date of the cancelled class
  • 9 or less business days before the class (less than 2 weeks), no refund will be made, and there is no possibility of rescheduling

    Agile Scaling Experts reserves the right to cancel or reschedule a class at any time for any reason:

    • You are advised to consult an Agile Scaling Experts Customer Service Representative prior to making any travel arrangements for a class, as we are not liable for any possible cancellation fees.
    • Agile Scaling Experts is not liable for any direct, indirect, consequential or special damages that may be incurred due to cancellation of a scheduled class, including, but not limited to cancellation penalties owing to transportation or accommodation arrangements.
    • Registrants will be offered full credit to a future class or full refund minus transaction fees as per the wish of the registrant.